Once your Shopify store is connected to Printeez, you can configure how it syncs, handles orders, and processes payments. Access store settings by clicking the ... menu on your Shopify store card and selecting Settings. The settings are organized into six tabs.
Store Info
The Store Info tab lets you customize the information that appears on your packing slips and shipping labels.
- Store Logo: Upload a PNG, JPG, or SVG image. Click Upload Image to add a logo that will appear on your packing slips.
- Store Name: Your store name as it will appear in the ship-from field on shipping labels.
- Store Email: The email address that will appear on your packing slips.
- Store Phone Number: The phone number that will appear on your packing slips.
- External Review URL: A URL used to generate a QR code that will appear on packing slips, directing customers to leave a review.
Sync & Import
The Sync & Import tab controls how orders are imported from Shopify into Printeez and which orders are eligible for fulfillment.
- Warehouse: Select the Printeez warehouse to assign to your store. Once a warehouse is selected, you can set up shipping rules to enable the Bulk Submit Orders button on the Orders page.
- Product Tag Ignore Filter: Enter one or more tags (separated by commas). Any product in an order with a matching tag will be voided and not fulfilled by Printeez.
- Product Tag Include Filter: Enter one or more tags (separated by commas). Only products with a matching tag will be fulfilled by Printeez; products without the tag will be voided.
- Order Tag Filter: Enter a single tag. Only Shopify orders with this tag will be imported into Printeez.
- Fulfillment Status Order Import Settings: Choose which Shopify fulfillment statuses to import. Available options: Unshipped, Shipped, Fulfilled, Partial, Scheduled, On Hold, Request Declined. By default, only Unfulfilled orders are imported.
- Financial Status Order Import Settings: Choose which Shopify financial statuses to import. Available options: Pending, Authorized, Partially Paid, Partially Refunded, Refunded, Voided, Expired. By default, Paid orders are imported to prevent unpaid orders from being sent to production.
- Order Import Start Date: Set a starting date to import only orders placed on or after that date. Leave empty to import all orders.
- Shipping Update Notifications (toggle): When enabled, you will receive email notifications if there is a problem updating an order to Shipped status in your store.
- Sync New Variants (toggle): When enabled, Printeez automatically syncs new variants when submitting orders for fulfillment. The system remembers the artwork and product selected and reuses it for matching variants in future orders.
Shipping Rules
Shipping Rules map your Shopify store's shipping methods to the correct Printeez shipping zones. Shipping rules must be configured before you can use the Bulk Submit Orders feature or enable Auto-Push to Production.
Two actions are available at the top of this tab:
- Auto-Map Shopify Methods: Automatically maps your existing Shopify shipping methods to the corresponding Printeez shipping zones.
- + Add Shipping Rule: Manually create a new shipping rule by filling in the following fields:
Add Shipping Rule Form
- Shipping Service Name: Type the name of the shipping method, or click Choose from Store to select one directly from your connected Shopify store.
- Shipping Zone: Select the destination country for this rule. Available options: Canada, United States, International.
- Shipping Method: Select the Printeez shipping method to map to. Currently, Standard is available for Canada.
Once at least one shipping rule is saved, the Bulk Submit Orders button becomes available on the Orders page, and the Auto-Push to Production feature can be enabled.
Auto-Push to Production
The Auto-Push to Production tab allows you to enable automatic order submission for this store.
- Enable Auto-submit (toggle): When enabled, eligible orders are automatically submitted to production on a schedule using your selected saved payment card. Shipping rules must be configured before this feature can be activated.
Note: If shipping rules have not been set up, a Setup Required banner will appear on this tab. Click Setup to be redirected to the Shipping Rules tab.
Import Logs
The Import Logs tab is a read-only view showing the history of recent sync and auto-submit activity for this store.
- Import Logs: Displays recent importer runs that include orders from this store. Logs appear here after your store has synced orders at least once.
- Auto-submit Logs: Displays recent auto-submit runs for this store. Logs appear here after you have enabled auto-submission and the system has attempted to submit orders at least once.
Payment
The Payment tab lets you select which saved credit card will be charged for all production invoices on this store.
If no credit card has been added to your account, a message will prompt you to add one via Account Settings. To manage all saved cards on your account, visit My Account > Billing Methods.