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Request Reprint

If there is a problem with a shipped order, such as a defective product, a print quality issue, or the wrong item being sent : you can submit a reprint request directly from the order page. Printeez will review the request and, if approved, a new production order will be created at no extra charge.


 

How to Request a Reprint

The Request Reprint button is available in the top-right corner of any order with a Shipped status.

Clicking Request Reprint opens a 3-step form:


 

Step 1: Select Items

Select the items from the order that need to be reprinted:

  1. Check the box next to each item that requires a reprint. Click Select All to select every item at once.
  2. For each selected item, a Quantity field will appear, pre-filled with the original order quantity. Adjust the quantity if only a portion of the items need to be reprinted.
  3. Click Continue to Shipping.

 

Step 2: Shipping

Choose how the reprinted items should be shipped. The available options are:

  • Standard : shipped to the customer’s address via standard delivery
  • Pickup : items are held for pickup at the production facility

Click Continue to Review.

 

Step 3: Review

Complete the details of your reprint request:

  • Reason for Reprint (required): Select the reason from the dropdown. Options include:
  •      • Defective product
  •      • Print quality issue
  •      • Wrong product sent
  •      • Damaged in transit
  •      • Lost in transit
  • Additional Notes (required): Describe the issue in detail to help the Printeez team evaluate the request.
  • Attachments (required): Upload photos showing the reason for the reprint (max file size: 10 MB).

 

Review the Items to Reprint summary at the bottom to confirm the correct products and quantities are included.

Click Submit for Approval to send the request to Printeez.

 

What Happens After Submission

Once submitted, the reprint request will appear in your Issues page with a Pending status. The Printeez team will review your request.

  • If approved: a new production order is automatically created for the reprinted items. You will see the new order linked in the issue details under New Order ID. A green resolution banner will also appear at the top of the original order page.
  • If rejected: the issue status will update to Rejected. You can view the details in the Issues page.

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