The Issues page is where you track all reprint requests submitted for your orders. Each issue is logged with its type, status, and the order it relates to.
Page Header
The page displays the title Issues along with a count of the total number of issues on your account.
Use the Search for an issue... bar to find a specific issue by keyword.
Filter by Status
Use the filter tabs to narrow issues by their current status:
- All : shows every issue regardless of status (default)
- Pending : the request has been submitted and is awaiting review by Printeez
- Approved : the request has been approved and a new reprint order has been created
- Rejected : the request was reviewed and not approved
Issues Table
Each issue appears as a row in the table with the following columns:
- Issue #: A unique identifier for the issue. Click it to open the issue detail page.
- Type: The issue type (e.g., Request Reprint).
- Content: A short description of the issue (e.g., the reason for reprint).
- Buyer Name / Buyer Email: The customer associated with the order, if available.
- Related To: The order number the issue is linked to.
- Created: The date and time the issue was submitted.
- Updated: The date and time the issue was last updated.
- Status: The current status of the issue (Pending, Approved, Rejected, or Resolved).
Use the Per Page selector in the bottom-right corner to control how many issues are shown per page.
Issue Detail Page
Click on an issue number to open the full issue detail view. This page shows:
Issue Header
The issue number, type badge (e.g., Request Reprint), status badge (e.g., Resolved), and timestamps for when the issue was created and resolved.
Customer Comments
Any additional notes submitted by the person who filed the request, describing the problem in detail.
Affected Items
A table listing all products included in the reprint request, showing the Original Qty ordered and the Reprint Qty requested.
Request Details
A sidebar on the right side of the page showing:
- Customer: The name, email, and phone number of the customer.
- Requested By: Who submitted the request.
- Submitted: The date and time the request was submitted.
- Reason for Reprint: The reason selected when the request was filed.
- Order ID: A link to the original order.
- New Order ID: A link to the new reprint order (appears once the issue is approved and resolved).
- Evidence: Any photos or documents uploaded with the request.