Printeez operates two production facilities, each with its own shipping rates, carriers, and delivery coverage. Your shipping costs and options depend on which production region you have selected in your account.
Printeez Canada — Granby, QC (CAD)
Shipping Rates
Shipping costs are automatically applied at checkout or when an order is synced from your connected store.
- Standard Plan: Flat fee of $14.95 CAD per order. Free shipping on orders over $100 CAD.
- Premium Plan: First item: $9.50 CAD + $1.25 CAD per additional item. Free shipping on orders over $250 CAD.
- Enterprise Plan: Custom rates based on your agreement with Printeez.
Note: Digitizing, shipping protection, and service fees do not count toward the free shipping order value threshold.
Carriers
Printeez Canada ships via a network of trusted carriers. The carrier used for your order depends on the destination and package size.
Our Canadian carrier network includes:
- FedEx
- GLS
- Purolator
- UPS
- Chit Chats
- Canada Post
Delivery Coverage
Printeez Canada ships across Canada. International shipping may be available on select plans, contact support for details.
Printeez USA — Lakewood Ranch, FL (USD)
Shipping Rates
Orders produced at Printeez USA are billed in USD.
- Standard Plan: Flat fee of $9.95 USD per order. Free shipping on orders over $100 USD.
- Premium Plan: First item: $6.95 USD + $1.00 USD per additional item. Free shipping on orders over $250 USD.
- Enterprise Plan: Custom rates based on your agreement with Printeez.
Note: Digitizing, shipping protection, and service fees do not count toward the free shipping order value threshold.
Carrier & Delivery
All orders from Printeez USA are shipped via FedEx. Estimated delivery: 1–5 business days across the United States.
Switching Your Production Region
You can switch between Printeez Canada and Printeez USA at any time using the Switch warehouse button in the app header. Shipping rates, currency, and carriers will update automatically to reflect your selected region.
Lost Orders
If tracking shows no movement or delivery scan within 30 days of shipment, submit a request through your order's Report Issue button. Our team will investigate and reprint your order at no cost if the package is confirmed lost.
Tracking Shows "Delivered" But Package Not Received
If the carrier has marked a package as delivered but your customer has not received it, Printeez is unable to reprint or refund the order. Once a carrier confirms delivery, the shipment is considered fulfilled.
We recommend your customer:
- Check with neighbours or building staff
- Look around all entry points of their address
- Contact their local post office or carrier directly
- Wait 24–48 hours: some carriers mark items as delivered prematurely
If you notice a pattern of false delivery scans with a specific carrier, please report it to our support team so we can investigate.