Once your order has completed production, the status updates to Shipped. At this point, all production stages are complete and your items are on their way to the customer.
Page Header
When you open a Shipped order, the top of the page displays:
- Order name and Order ID (the internal number assigned by Printeez)
- Shipped status badge (green), followed by the order creation date and the date submitted to production
- Action buttons in the top-right corner (described below)
Action Buttons
The top-right corner of a Shipped order shows two action buttons:
- Duplicate Order: Create a new order based on this one, pre-filled with the same products. For more information, see the Duplicate Order article.
- Request Reprint: Submit a reprint request if there was a production issue with this order. For more information, see the Request Reprint article.
Production Warehouse
Below the header, you will see which facility produced your order. For example: Printed in Canada by Printeez Inc
Shipping Information
The main section of the page shows a Shipping from [City, Province] card. For a Shipped order, this card confirms that the shipment has been dispatched, showing the dispatch date and time along with the shipping method used.
For orders shipped by a carrier, the tracking number is also displayed here, allowing you and your customer to monitor the delivery.
Each product in the order appears as a row showing:
- Quantity (shown as a number badge on the product thumbnail)
- Product name in the format: Brand Model - Size - Colour (e.g., Ogio OG101 - 2XL - Diesel Grey)
- Price per item and total price for that row
- Production Details expandable link to view the completed production timeline for each individual item
Production Details
Click Production Details on any product row to expand the full production timeline. For a Shipped order, all five stages are complete for every item. Each stage shows the date and time it was finished:
- Inventory: Item confirmed in stock
- Picked: Item pulled from inventory for printing
- Front | Printed: Item printed
- Front | QC Check: Item passed quality control
- Shipped: Item dispatched
Shipping Details
Click Shipping Details within the shipping card to expand the full shipping breakdown:
- From: The Printeez warehouse city and province the order shipped from (e.g., Granby, QC - Canada)
- To: The customer's city, province/state, and country
- Method: The shipping carrier used for this order
- Cost: The shipping cost charged by Printeez
- Weight: The total order weight in lb
Payment History
Click Payment History to open a panel displaying all transactions for this order:
- Transaction number
- Transaction date
- Payment method
- Amount
- Transaction status
- Receipt: click Download to save a PDF copy of the invoice
Customer Information
The right-side panel displays the customer's details:
- Customer name
- Email address
- Phone number
- Total number of orders from this customer
- Full shipping address